Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.
Please note that we use a variety of carriers for each shipping option and will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with us.
Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or in an office building, the carrier might require you to sign for the packages and may not leave them at the door.)
Please Note: Estimated Delivery Times:
- Allow 1-2 business days for order processing.
- Deliveries are estimated to arrive between 5-7 working days, with the exception of the festive period between mid December and early January where delivery could take up to 10 days.
- All rates are subject to change at any time.
Gregory Mountain Products does not offer international shipping at this time.
Shipping to freight forwarders or other non-residential addresses
If you use a freight forwarder or ship to a non-residential address (such as a hotel): Gregory Mountain Products is not responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered. This means that Gregory Mountain Products is not able to provide a replacement of, or refund for, any such goods delivered to a freight forwarder or non-residential address. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by a freight forwarder or at a non-residential address will be your responsibility.
Please call 031 266 0620 or email [email protected]